Costa Crociere S.p.A. | Worldwide Head of Experience Excellence, Training & Development
Using LiveHelp® as a communication tool has allowed us to interact with our customers in real time in various areas of our website and therefore greatly improve the service to our passengers. At the same time, it is an excellent support and sales promotion tool. The volume of transactions completed following theinteraction with our agents, which we can track through LiveHelp dashboard, is remarkable,
contributing to the increase in the conversion rate.
The real-time monitoring panel allows us to optimize the service at any time
based on available resources.
We thank Sostanza for making this tool available and also for their willingness to meet our various technical and organizational needs.Teodora Brabete
Air Italy S.p.A. | Call Center manager
LiveHelp® improves the customers' experience with a human presence, especially with new potential clients, and reduces the bounce rate.
It's a powerful tool because agents learn very fast how to use it and the startup is smooth: you can even choose to show the chat on few pages!
We really appreciate the reactivity Sostanza's team shows to our requests of new features and support: that's why we chose LiveHelp® for our Group amongst other live chat systems.Borbala Halpern
RAJA Group | Group Web Marketing project manager
EuropAssistance Italy is always seeking new solutions and tools to improve its customer care and user experience of customers willing to get in touch with the company. The need was to find a dynamic chat helping us intervene and help the customer when needed.
LiveHelp® has turned out to be a very effective tool,
easy to integrate with our systems and intuitive in use.Michele Petrilli
Europe Assistance Italia | Market Manager Remote Channel
Best Western International's Contact Center in Milan uses LiveHelp® Chat service on some corporate websites, most in Northern Europe.
Customers who use the service mainly appreciate the easiness, speed of response and the ability to get real-time information with just one click.
We also find really positive the collaboration with LiveHelp® staff,
always professional and helpful.
We definitely intend to keep this channel open!Federica Banti
Best Western International | Contact Center Manager| Milan CRO
While reviewing the Call Center process, Alpitour considered essential to integrate the company tools with a Chat service to support the growing needs of communication,
both on the trade's and consumer's side.
Alpitour found the ideal partner in LiveHelp, as for the service provided as well as for the possibility of integrating Livehelp with the business applications already in use.Massimo Simioni
Alpitour S.p.a. | Buyer
Activating LiveHelp Chat Services on our corporate websites has allowed us to improve engagement and dialogue with our customers and to meet our goals of improving user experience and business.
The dynamism of the chat allows us to cope in real time with requests for information and solutions and to establish a relationship of trust and value with our interlocutors, oriented to listening attentively.
Special thanks to the team that supports us daily in our business challenges.Customer Service Tenacta
Tenacta Group S.p.a.
We have been using LiveHelp® for over a year with excellent results.
Customer relations has really improved: detecting the language of the user, we can automatically forward him to the operator specialized for each language so as to offer the best service.
It's really easy to use.Federica Romagna
Doctor Shop s.r.l. | Sales Manager