News

20/06/2017

New, amazing PAUSE feature

New function to temporarily disable incoming chat alerts.
07/06/2017

LiveHelp and Actonlytics: the e-commerce chat solution

LiveHelp® chat is now officially part of the Actonlytic’s partners list as an efficient solution to guarantee a fast and simple online assistance for e-commerce customers.
19/05/2017

LiveBot: LiveHelp virtual assistant fully integrated with the real live chat

SOSTANZA presents a preview of a chatbot solution that will make happy both company and customers Thanks to LiveBot solution, customers can interact with the bot simulating human interaction. The ...
20/03/2017

LiveHelp Backoffice: new security levels

Starting from March 22nd, we will start the migration towards the total usage of HTTPS protocolto grant complete safety with respect to the actual standard....
02/02/2017

LiveHelp returns at Meet Magento Italy

LiveHelp® will participate for the second time as a silver sponsor to Meet Magento Italy, the most important international event of the Magento community Like last year, our Technical Direct...
25/01/2017

New agent's panel release

The latest release of the agent's panel is automatically available for all LiveHelp Customers, and will offer chat agents a better experience to become even faster and more efficient than ever: find out all the...
01/12/2016

LiveHelp: a live chat with the departments management

Customers often make very specific requests through the live chat LiveHelp is the only chat with the feature of chat forwarding between agents and between departments ("multi-tenant" f...
18/11/2016

LiveHelp module for PrestaShop available

The module to integrate LiveHelp is now available on the official PrestaShop addons marketplace! If you have an e-commerce website built on PrestaShop platform, it is very easy to set up LiveHelp® live...
02/11/2016

Video call with customers and colleagues

Chat goes video Available on request for Livehelp Business account the innovative video call function: with a single click you can establish a videocall with customers, for a truly one...
26/09/2016

New agent's client 3.0

From Thursday, September 29, will be released the new version 3.0 of LiveHelp® agent's client that in addition to an overall improvement in performance, will contain many new features for Business customers, wh...
22/09/2016

Follow LiveHelp® on Twitter

To be updated in real time about how every day LiveHelp® evolves, follow the Twitter account @LiveHelpIT You'll find live updates on current developments, new releases ...
02/08/2016

LiveHelp plugin for Magento updated

The version 1.6.2 of LiveHelp® plugin for Magento is now available, to install in a few minutes a live chat on your e-commerce website! New features:
  • Choose in which page type you want to off...
20/06/2016

New feature: idle timeout

We have introduced a new feature of IDLE-TIMEOUT, that automaticalley ends chats if there are no actions between agent and chat user after a preset time.
01/06/2016

Changes to LiveHelp proxy settings

Live Help® is getting more and more appreciated thanks to companies such as Yours and we are thrilled about this!
18/04/2016

Reply your customers at any time thanks to the APP

From now on you can extend the support hours for your website, or if you own an e-commerce business without permanent staff, you can answer your visitors in chat straight f...
12/03/2016

Meridiana, Allianz and Manutan Italia choose LiveHelp

LiveHelp® is an increasingly popular solution in the world of companies that offer online services: it has been chosen by two "big players" respectively, of the transport and insu...
27/02/2016

LiveHelp silver sponsor at Meet Magento Italy

LiveHelp® will be silver sponsor at the next Meet Magento Italy, the most important international event of the Magento community And there's more: besides being present with our stand, we ar...
18/01/2016

Multi-account management

From now on, LiveHelp® resellers have a new tool to easily manage their customers' account: the multi-account management. With a single login they can set up, monitor and u...
22/12/2015

Post-chat survey available

Want to get a feedback about your customer service quality and efficiency? Ask your customers! It is now available the post-chat survey, with customizable questions to ask visitors to rate you...
01/12/2015

LiveHelp plugin for Wordpress update

The version 1.3.1 of LiveHelp® plugin for Wordpress is now available: it's compatible with Wordpress 4.4, that will be released next December 8th. Don't miss this chance to give your web visitors an...
08/10/2015

More than 5 millions users have used LiveHelp®

We are proud to announce that it has passed the milestone of 5 million users who have received assistance through LiveHelp® on customers' websites! Thanks to our chat over 5 million people hav...
18/06/2015

New TAG function for chat categories!

Thanks to our Client Rajapack Germany's suggestion, we have developed the new "tagging" feature of chats: agents will be able to label each chat with a category chosen from the ones set by the account administr...
13/02/2015

LiveHelp sponsor at BIT in Milan

LiveHelp® is the ideal live chat solution for hotels, travel agencies and tour operators that may interact in chat with the customer even in emergency situation, leaving the telephone line free. Our...
09/01/2015

New settings for agents

LiveHelp® is always evolving: as a result of the demands of a customer, our developers have implemented two new features to make it even more efficient and flexible to manage agent...
27/06/2014

Alpitour chooses LiveHelp®

A live chat integrated with the booking software used by travel agencies and the telephone switchboard software used by call center operators, on a browser in particular: this was Alpitour's need. The ...
18/06/2014

LiveHelp® plugin for Wordpress websites

The developers of Wordpress websites now have a free plugin to integrate a live chat in few minutes. In this way, companies can provide assistance and information to their customers in real time, thanks to an...
01/04/2014

LiveHelp® plugin for Magento e-commerce

Magento developers now have a quick, free plugin to activate a live chat on their website in few minutes, thanks to the plugin developed by Sostanza. In this way, companies can provide assistance to their cus...
13/03/2014

Developers API now available

The APIs allow more control over the chat and let you seamlessly integrate the widget to your specific needs. Through the API, the web master can build a highly customized widget. LiveHelp APIs are available w...
06/03/2014

LiveHelp® at Bcom 2014

Sostanza will present LiveHelp at Bcom, an event in Turin dedicated to business matching for the Web Marketing and E-commerce sectors. Come and visit us 26/27th March 2014, Lingotto Fiere....
04/11/2013

How to put LiveHelp chat into Joomla websites

Read the tutorial to learn how to integrate LiveHelp® chat into a website built with Joomla CMS....
21/06/2013

Leveraging web chat

Sostanza organized a meeting to show in major Italian companies of different sectors how to exploit the potential of a Web Chat like LiveHelp® to optimize the customer experience. T...