LiveBot

LiveBot: LiveHelp® virtual assistant perfectly integrated with the real chat


Customers like to use different communication channels - self-service, voice, digital channels and social networks - to interact with customer services, and they often start the interaction online.

According to Forrester research "Trends 2016: The Future Of Customer", 84% of American online shoppers use "frequently asked questions" like a support channel.
LiveBot is the answer to this need for autonomy: a virtual assistant integrated with live chat, born from a dissertation about a new conversational engine.

Thanks to LiveBot solution, web visitors interact with an interface that simulates human interaction. A few tricks create the right welcome for the customer, and it is always possible to switch to the human level.

The user searchs and finds through frequently asked questions, advanced knowledge base and online documents. In a few exchanges you get to the correct answer, and the machine learning systems drastically accelerates deployment times. At the same time, LiveBot ensures uniformity and control over the answers compared to human agents.

The chatbot presence as a first touchpoint dramatically cuts down maangement costs and staff time in repetitive tasks.

At the end, the user can leave his feedback, save the conversation with the chatbot, send it to his e-mail or even print it.
Layout and answers/questions management is included into LiveHelp® dashboard and can be managed based on templates already set up.



LiveBot is available as an add-on for LiveHelp® Business accounts only.


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