News

18/06/2015

New TAG function for chat categories!

Thanks to our Client Rajapack Germany's suggestion, we have developed the new "tagging" feature of chats: agents will be able to label each chat with a category chosen from the ones set by the account administrator, for example: "pre sales", "post sales", "commercial" etc.

An easy and smart system to better understand the most frequent requests of customers and monitor your customer care service, to improve its structure. In the admin dashboard you can now filter chats based on tags and searching amongst logs is now easier than ever.


Already available for BUSINESS LiveHelp customers!