News

12/03/2016

Meridiana, Allianz and Manutan Italia choose LiveHelp

LiveHelp® is an increasingly popular solution in the world of companies that offer online services: it has been chosen by two "big players" respectively, of the transport and insurance industry, Meridiana and Allianz assistance Italy, to enhance customer support on their websites.


Meridiana customers will have an additional contact channel to ask questions about flight reservations, online check-in, special requests; Allianz customer care will provide information on insurance products and online quotes.
Also Manutan Italy, the online sales specialist of products for companies, from packaging to cleaning and security devices, is using LiveHelp ® on its e-commerce for pre- and post-sales support: Manutan specialists can recommend the best product to customers, increasing their confidence and consequently the propensity to buy.
All agents have been trained by Sostanza's communication course in order to offer superlative chat experience to their clients.