News

26/09/2016

New agent's client 3.0

From Thursday, September 29, will be released the new version 3.0 of LiveHelp® agent's client that in addition to an overall improvement in performance, will contain many new features for Business customers, which will be available automatically.



Read a preview of what the customer is typing and draft a reply in less time! This option must be enabled from the Admin dashboard > Preferences menu.
We recommend enabling this option only after instructing agents of any ethical or legal implications.

Warning: addictive :-)
It allows you to view inside the chat all the information contained in the company's CRM or CMS (for example, the customer's data sheet or the contents of the cart). Operators can then find the important information in the same platform where they interact with customers.
Chat with us to know how to integrate any software.
It allows the agent to forward the whole conversation with a single click to one or more e-mail addresses. This option needs to be enabled in the Integration Menu in the Admin dashboard.

Supervisors can monitor in one panel the real time situation of the chat with the key performance indicators. chats in queue, managed chats by each agent and daily total, average waiting time, average hourly chats.
You just have to edit one agent's setting to transform him/her into a teamleader.
The teamleader does not receive chat requests and is not seen by users.