News

09/01/2015

New settings for agents

LiveHelp® is always evolving: as a result of the demands of a customer, our developers have implemented two new features to make it even more efficient and flexible to manage agents.

The account administrator can now decide whether to make accessible to an agent only one department in particular or all (in this case the operator chooses to each login which department to follow), and if the operator can see history of conversations of colleagues or only of his, for more privacy.

The new properties are within the administration panel > Operators, clicking the "pencil".

On the same page you can also configure other properties for the individual agent:

  • Disable warning sound

  • Priority Level (only for business accounts)

  • Maximum number of simultaneous chat (only for business accounts)

  • Manage avatar (for Business account that implement the new client responsive chat)


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